For immediate inquiries about your parcel, call us at 1-888-2002-848
COVID-19 Updates: Business As Usual
All parcels are insured.
We had upgraded our warehouse to process the parcels on the day it is received on business days (before 12pm Pacific Time Zone). On average, it takes about 1 - 2 business days to pack your parcel.
Tracking Number Generation
The tracking number would be automatically generated and sent to your email within 2 - 3 business days. Do check your spam folder for the tracking number from DHL or Fedex. You may subscribe to FedEx, UPS, DHL and USPS for live mobile tracking updates.
Upgrade Options: USPS/FedEx/UPS: 1 - 2 business days
Shipping costs would be automatically calculated by weight and location for orders below US$450. It usually is about US$20 - US$35.
To estimate the exact date you would receive the parcel, you could enter our USA post code: 85043 and your post code into these links:
FedEx Delivery Time Estimates: https://www.fedex.com/en-us/online/rating.html
UPS Delivery Time Estimates: https://wwwapps.ups.com/calTimeCost?loc=en_US
USPS Delivery Time Estimates: https://postcalc.usps.com/ServiceCommitments
International DHL/FedEx Express
4 business days on average (Updated 2021)
Free DHL Express for orders above US$450.
DHL/FedEx Flat Rate: US$30 - US$40 for orders below US$450.
We had delivered successfully to over fifty countries to date.
To estimate the exact date you would receive the parcel, you could enter our Singapore (country), Singapore (city) and post code: 238897 and your post code for shipping time estimates into this link:
DHL Service Commitments: https://www.dhl.com/us-en/home/get-a-quote/one-time-shipment-quote.html
International Customs / Import Duty Tax
To find out if there are custom taxes, use this tool and use "Singapore" as the origin country: https://www.simplyduty.com/
Singapore has free trade agreements eliminating customs tax with Hong Kong, Australia and European Union. There is customs tax for Canada and UK, at an average of $30 or based on your order volume that would be billed directly to the buyer with an invoice from DHL/FedEx. You could check the exact cost expected with simplyduty.com.
Credit Card Foreign Transaction Fees
If you pay in another currency (USD) from the origin currency of your credit card (e.g AUD), you may be charged a foreign transaction fee. To prevent being charged a foreign transaction fee, you could change the currency (AUD) to your origin currency (AUD) before making payment.
Bank transaction fees
Certain credit cards charge transaction fees for online orders. To prevent transaction fees, you may contact your bank directly to remove the transaction fee. Big international banks such as Citibank and Charles Schwab do not have transaction fees. In addition, you could deposit money into your Paypal account and use your Paypal balance to make payment to avoid fees. Alternatively, you could use banks that do not have transaction fees. Here is an article on how to avoid transaction fees.
100% Guaranteed Delivery Policy
We will replace expired, lost and damaged products. All parcels are insured.
Our customer service staff will answer your inquiries via phone and email with 1 business day.
Thank you for your patronage and support all these years.
My Secret Store Team